Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-adventure-dubai.terratrek.net! We are committed to maintaining a transparent and secure online environment for our users, ensuring your privacy is protected at all times. This Privacy Policy explains how we collect, utilize, and safeguard the personal data of our visitors and customers, in alignment with international data protection laws.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, services, or products accessed via links on our site, as these entities have their own privacy policies governing data handling.

Processing Activities

Your interactions with the Company trigger several data processing activities, which include:

  1. Account Management: When you create an account with us, we collect and store your personal information for user authentication and profile management.
  2. Payment Transactions: Financial details, such as credit card numbers or bank account information, are securely processed to facilitate purchases and payments.
  3. Communication: We may reach out to users via email, phone, or SMS for newsletters, promotional offers, or customer support. Your consent is obtained before sending such communications.
  4. Website Usage: We track user behavior on our websites, including page visits, search queries, and click patterns, to enhance user experience and personalize content.

Personal Data Collection

We gather various categories of personal data to provide and improve our services:

  • Account Information: Names, usernames, email addresses, and passwords.
  • Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses.
  • Financial Records: Transaction history, purchase amounts, and payment methods for financial transactions.
  • Purchase Data: Items purchased, quantities, prices, and delivery information.
  • Mobile Device Identifiers: Unique device IDs, mobile network carriers, and location data from mobile devices used to access our services.
  • Location Information: GPS coordinates or IP addresses to determine the geographical location of users.
  • Feedback and Reviews: User-submitted comments, ratings, and reviews to improve our products and services.
  • Social Media Profiles: Data obtained from social media platforms when users choose to log in through these accounts.
  • Product Preferences: Information about your interests and preferences regarding our products and services.

We collect this data through direct user input, automatic tracking technologies, and partnerships with trusted third parties.

Cookies Policy

Cookies are small text files stored on your browser to enhance user experience and provide valuable analytics. We use cookies categorized as:

  • Strictly Necessary: Essential for navigating our website and using its core features.
  • Preference Cookies: Remembering user preferences, language settings, and ad choices.
  • Analytics Cookies: Collecting data about website usage and visitor behavior to improve our services.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data.

Security Measures

The Company has implemented robust security measures to safeguard your personal data:

  • Data Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls to ensure that only authorized personnel can access personal data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or solicit personal information from minors, and we do not knowingly allow such individuals to provide us with their personal data.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments to inaccurate personal information.
  • Erasure (Right to be Forgotten): Asking us to delete your personal data from our systems.
  • Restriction: Limiting the use of your personal data under certain circumstances.
  • Data Portability: Obtaining a copy of your personal data in a structured, commonly used format.
  • Objection and Non-Discrimination: Objecting to the processing of your data or refusing any discriminatory treatment based on your data choices.

To exercise these rights or for data-related inquiries, please contact our dedicated privacy team using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically.

Contact Information

For any questions, requests for access or correction of data, or to unsubscribe from communications, please contact us: